Privacy Policy

1. Who We Are

Zoetic is a secure, web-based life organiser operated in the United Kingdom.

For the purposes of UK data protection law, Zoetic is the data controller of your personal data.

Contact email: hello@zoetic.me

2. The Information We Collect

We collect different types of information depending on how you use Zoetic.

Information you provide

• Name, email address, and account details

• Documents, files, notes, and records you upload

• Information about Trusted Contacts and Legacy Contact

• Communications with us, including support requests

Information collected automatically

• IP address and device information

• Browser type and usage data

• Log and security information

This data helps us operate, secure, and improve the service.

3. Special Category and Sensitive Data

Zoetic is designed to store sensitive personal information, including financial and legal data.

You choose what information to upload. We process this data only to provide the service, and we do not use it for profiling or marketing.

4. How We Use Your Information

We use your personal data to:

• Create and manage your account

• Store and display your information securely

• Provide access to Trusted and Legacy Contacts, based on your instructions

• Enable exports such as PDF downloads

• Communicate with you about your account or the service

• Maintain security, prevent fraud, and improve reliability

We do not sell your data.

5. Legal Basis for Processing

Under UK GDPR, we rely on the following legal bases:

• Contract: To provide the Zoetic service

• Legitimate interests: To maintain security and improve the service

• Legal obligations: Where required by law

• Consent: Where you have given clear permission, such as for marketing communications

6. Trusted Contacts and Legacy Contact

When you add Trusted Contacts or a Legacy Contact:

• You confirm you have the right to share their details

• We process their information only to provide access you authorise

• Contacts can only access information you permit

Zoetic is not responsible for how contacts use information once access is granted.

7. Legacy Access

Legacy access may be activated following a life event, such as the registration of death by the Legacy Contact.

Zoetic relies on information provided within the platform. We do not independently verify life events unless explicitly stated.

8. Data Storage and Security

We take security seriously.

Your data is protected by:

• Encrypted storage

• Secure access controls

• UK-based data hosting

• Regular security monitoring

While no system is completely risk-free, we take appropriate technical and organisational measures to protect your information.

9. Data Sharing

We only share personal data:

• With service providers who help operate Zoetic, under strict confidentiality agreements

• Where required by law or legal process

We do not share your data with advertisers.

10. International Transfers

Your data is stored in the UK.
If data is ever transferred outside the UK, we ensure appropriate safeguards are in place in line with UK GDPR.

11. Data Retention

We keep your personal data only as long as necessary:

• While your account is active

• To meet legal or regulatory requirements

When your account is closed, data is deleted or anonymised in line with our retention policy.

12. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Correct inaccurate information

• Request deletion of your data

• Restrict or object to processing

• Request data portability

• Withdraw consent where applicable

You can exercise these rights by contacting us.

13. Cookies

Zoetic uses cookies and similar technologies to:

• Keep you signed in

• Maintain security

• Understand how the service is used

Details are provided in our Cookie Policy.

14. Children’s Data

Zoetic is not intended for use by anyone under 18.
We do not knowingly collect data from children.

15. Changes to This Policy

We may update this Privacy Policy from time to time.

If changes are significant, we will notify you. Continued use of Zoetic means you accept the updated policy.

16. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at:

Email: hello@zoetic.me
Website: zoetic.me